General Terms and Conditions of Returns

1. Returns shall be subject to the following terms & conditions:
   01.1- That the request for return is raised within the return window;
   01.2- That the product(s) are returned in its original condition along with its original packaging box with MRP tag sticker label intact and not tampered with, user manual, warranty card and all accessories therein and with no signs of use, damage, scratches, grease or dents;
   01.3- That the product(s) was/ were not damaged while in your possession;
   01.4- That the product(s) are not different from what was shipped to you;
   01.5- That if the product(s) has been received damaged, the return request is initiated within 1 calendar day of product delivery. In this case, the return window shall not be applicable.
2. Product(s) marked as non-returnable, Refurbished or on the platform(s) product detail page including but not limited to electronic and complicated electric parts (e.g. harnesses, instrument panels, parts with circuit boards, etc.), car body covers, bug & tar remover, air fresheners cannot be returned;
3. If you've received a defective non-returnable product, you may contact us within 24 hours from the delivery of the product.
4. No additional information is required to return an eligible order unless otherwise noted in the category-specific policy;
5. Customer(s) can initiate the return from the "my order” section on sparepartwale’s platform(s);
6. Product(s) that fulfil the conditions of D-01 are eligible for free returns only; here Platform Charges will be non Refundable.
7. A free return cannot be created for product(s) that were returned and/or damaged once before;
8. If a request by you is placed and the seller does not have the same product in stock, a refund would be automatically issued to you;
9. Customer shall check the consignment for any physical damage and, if any found, mention this on the POD (Proof of Delivery) documents of the logistics carrier;
10. Customer must take photos of package/s received and shooting an unpacking video of the product. In case of any problem with the product share it at info@sparepartwale.com and/or support@sparepartwale.com; to Claim Refund & Return.
11. In case of a return, do make a video while repacking the part/ Product;
12. While returning the package, the customer should make sure that the products are repacked properly to ensure it doesn’t get damaged in transit. In case of damage during reverse transit, sparepartwale.com shall not be liable for any refunds returns whatsoever.;
13. In case of a manufacturing defect item's fault claim, the customer(s) may get the part inspected at a brand authorised service centre & get an inspection report document for further investigation;
14. The final decision regarding manufacturing defect item's fault claim be taken by SPAREPARTWALE & the supplier;
15. Depending on the route and logistics services provider delivery time may vary. We cannot guarantee that we will receive your returned item;
16. If you are self-shipping an item that costs more than ?500, you should consider using a trackable shipping service or/and purchasing shipping insurance; In this case, we shall not be held responsible if we do not receive the package from you.
17. Shipping and gateway charges commission are not subject to refund. The cost of return shipping may be deducted from the amount refundable to you;
18. If your return claim is rejected, we will send back the product(s), on the customers’ request or scrap it after 30 days of keeping it in stock. The customer will be responsible for paying all related shipping costs.
19. The Company shall reserve the right to take action against the return at its sole discretion.